FAQs
POPULAR QUESTIONS
New Zealand: Delivery takes 3-7 business days | Shipping all products.
Australia: Delivery takes 3-7 business days | Starting on 1st July 2025
International: Delivery in 15-22 business days.
Peak periods: During busy periods there may be shipping delays. Please contact the carrier.
If you need further help reach out with your order number to us at team@twnty5.com
FREE Shipping for New Zealand and Australia orders $200+
Orders under $200 have a flat rate of:
$7.50 NZD for New Zealand orders
$7.50 AUD for Australia orders
Worldwide Orders:
Flat rate of $65 NZD.
Twnty5 is not designed to be a weight loss product, but can absolutely be used for healthy weight management.
Many people incorporate Twnty5 into their daily routine to help with weight management because our meals make it easy to track calories and control portion sizes. Twnty5 meals are nutritionally complete meaning your body is getting everything it needs, which reduces cravings between meals.
Twnty5 meals leave you feeling fuelled for 3-5hrs because they are high in protein, the right amount of fibre, and low GI Carbs for long lasting energy.
Managing your subscription is easy! Simply visit the subscription portal and enter your email. You will receive an email with a link to log straight into your subscription to update details, skip a delivery, or cancel your plan, for free, anytime.
Use the password reset link to recover your password if you become locked out.
Twnty5 has a smooth & creamy texture, tastes similar to a protein shake.
Comes in 3 flavours | Vanilla, Chocolate, Strawberry.
For the most velvet smooth taste, use a Blender.
Plus, you can mix in fruit, or even spices like cinnamon to make your own custom creation.
PRODUCT QUESTIONS
It's powdered food – a nutritionally complete meal. Twnty5 is a selection of carefully sourced premium ingredients. We pack our meals with all 26 essential vitamins & minerals, high quality proteins, slow-release carbs and healthy fats.
To find out more about our ingredients, take a look at our Nutrition Page.
Because each Twnty5 meal contains 25% RDI (Recommended Dietary Intake) of all the 26 essential nutrients we need, based on Australia and New Zealand Government Health Nutrient Reference Values.
TLDR Twnty5 = 25% RDI
Twnty5 is quick and easy to prepare.
Prepare a blender cup (or shaker), filled with 400ml of cold water with ice.
Add one packet of Twnty5 (or two 1/2 Cup scoops of bulk powder)
Blend (or shake) for 25 seconds
Enjoy your nutritionally complete meal.
Check out the Getting Started page for more tips.
So you can have a nutritionally complete meal in under a minute ⏱️.
Twnty5 makes nutrition simple, allowing you to replace any meal, anytime.
Healthy | Convenient | Affordable
Yes, Twnty5 is vegan! We are 100% plant-based with Rice Protein.
Twnty5 is perfect for anyone seeking an easy, nutritious meal which can include busy professionals, athletes, biohackers and couch potatoes.
Whether you’re on the go, meal prepping, or looking for a healthier alternative to fast food, Twnty5 fits seamlessly into any lifestyle.
We eat Twnty5 daily, usually for breakfast or lunch.
Sometimes both when we're busy!
You could live off just Twnty5 for the rest of your life and be healthy.
But life's too short to miss out on too many dinners.
Our standard serving size is 400 Calories, which provides a convenient and accurate calorie intake for nutrition and weight management, simplifies calorie counting, and ensures adequate nutrient intake without exceeding or missing daily caloric needs.
The shelf life of Twnty5 is 24months from the date of production.
We endeavour to send out product with as long as possible before the best before date to give you enough time to consume – this can depend on stock levels.
If you are concerned that you will not use the product before the best before date, please do not hesitate to contact us so that we can assist you.
ORDERS & DELIVERY
New Zealand: Delivery takes 3-7 business days.
Australia: Delivery takes 3-7 business days.
International: Delivery in 5-21 business days.
Peak periods: During busy periods there may be shipping delays. Please contact the carrier.
If you need further help reach out with your order number to us at team@twnty5.com
You'll get a shipping confirmation when it has been dispatched from our warehouse and another when it has been delivered.
✉️ Email | Use the TRACKING NUMBER by clicking the LINK in the Order Email to follow your shipments progress.
FREE Shipping for New Zealand and Australia orders $200+
Orders under $200 have a flat rate of:
$7.50 NZD for New Zealand orders
$7.50 AUD for Australia orders
Worldwide Orders:
Flat rate of $65 NZD.
We currently ship within New Zealand and Australia, with plans to expand to the UK and US soon. Stay tuned!
For the meantime, we ship worldwide at what it costs us to get it there $65 NZD.
Yes! Unopened items can be returned within 30 days for a refund, the purchaser pays the return shipping.
Sorry to hear that. Please contact us on either:
Email at team@twnty5.com
SUBSCRIPTIONS
Managing your subscription is easy! Simply visit the subscription portal and enter your email. You will receive an email with a link to log straight into your subscription to update details, skip a delivery, or cancel your plan, for free, anytime.
Use the password reset link to recover your password if you become locked out.
Subscribe and save! Your subscription offers discounted pricing, automatic deliveries, and flexibility to pause, edit, or cancel for free, anytime.
Sorry to hear that. Please contact us on either:
Email at team@twnty5.com
NUTRITIONAL QUESTIONS
Twnty5 is not designed to be a weight loss product, but can absolutely be used for healthy weight management.
Many people incorporate Twnty5 into their daily routine to help with weight management because our meals make it easy to track calories and control portion sizes. Twnty5 meals are nutritionally complete meaning your body is getting everything it needs, which reduces cravings between meals.
Twnty5 meals leave you feeling fuelled for 3-5hrs because they are high in protein, the right amount of fibre, and low GI Carbs for long lasting energy.
Twnty5 meal hypoallergenic, made without any of the common allergens found in other meal replacements like gluten, nuts or soy.
Our meals have been designed to be hypoallergenic to minimise the possibility of an allergic response, so that complete nutrition is accessible to everyone.
Twnty5 is Soy-Free + Gluten-Free + Dairy Free + Nut Free + Sucrose Free + Preservative Free.
Twnty5 is a nutritionally complete meal, not a supplement.
Other meal replacements often lack calories and miss many of the essential nutrients needed for healthy diet.
Twnty5 provides balanced macronutrients (proteins, fats, carbs, fibre) and all 26 essential micronutrients to fuel your body like a regular meal.
Every Twnty5 meal is nutritionally complete and hypoallergenic.
We recommend pregnant or breastfeeding women should consult a health care professional before consuming.
All of the vitamins & minerals in Twnty5 are in a bioavailable form that is easy to digest.
