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  1. This website, http://www.twnty5.com (Website), is operated by StarFood Limited (StarFood). Throughout the Website, the terms “we”, “us” and “our” refer to StarFood. StarFood offers this Website, including all information, tools and services available from this Website to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

  1. By visiting our Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

  1. Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

  1. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

  1. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

  1. These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of New Zealand.


General Terms and Conditions

  1. By agreeing to these Terms of Service, you represent that you are at least 18 years of age, and you have given us your consent to allow any of your minor dependents to use this Website.

  1. You agree not to use the Website for any purpose that is unlawful or prohibited by these Terms. You may download the information on the Website for your own personal use but otherwise neither the Website, nor any material on it, may be copied, altered, modified, reproduced, transmitted or distributed without our prior written consent.

  1. You agree that you will not interfere with any other party's use and enjoyment of the Website, or damage the operation of the Website, or our systems or those of other persons who use the Website, whether by way of a virus, corrupted file, any other software or program, or otherwise.

  1. We reserve the right to refuse service to anyone for any reason at any time.

  1. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

  1. Unless otherwise agreed with us in writing, you may not purchase Products through our Website for the purpose of resale. If we reasonably suspect you are doing so, we may terminate your access to the Website, or we may refuse to fulfil any order you place through our Website.

  1. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Modifications to the Service and Prices

  1. Prices for our products are listed on the Website and are subject to change without notice. Unless otherwise specified, prices displayed on the Website and include Goods and Services Tax (GST) (where applicable).

  1. To the extent permitted by law:

    1. we reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time; and

    1. we shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products or Services

  1. We have made every effort to display as accurately as possible the colours and images of our products that appear within our online store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

  1. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Where an offer or service is made on this Website, and it is deemed to be prohibited, we reserve the right to cancel this offer or service in our sole discretion.

  1. To the extent permitted by law, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



  1. You must pay us for the products through our accepted payment methods as indicated on our Website. We do not accept EFTPOS, cash, cheque or voucher Payment will be deducted through our payment methods immediately following placing your order with us. The name that should appear on your bank statement is Starfood.

  1. If your payment is declined by your financial institution, delivery of the relevant order will not be made, and we will contact you to make alternative payment arrangements. We reserve the right to refuse to accept payment from you for any reason.

  1. We may change at any time the way in which you need to pay for products, and any change will be notified to you prior to the change coming into effect.

  1. Our invoice will be provided by email once payment has been made.

  1. Products purchased on this Website will only be delivered to a valid, physical address. Deliveries cannot be made to a PO Boxes or Parcel Lockers.

  1. For delivery within New Zealand, we will endeavour to deliver your product within 5 working days form the date of dispatch. For international destinations, we will endeavour to deliver your product within 14 working days from the date of dispatch,. This indicative timeframe may differ dependent on your location. If there are circumstances out of our control, these timeframes may not occur.

  1. We are entitled to commission a third party to make deliveries. We will not be liable for any direct or indirect damage or loss (including negligence) suffered by you or any third party in making your delivery.

  1. We shall be entitled to assume that the person accepting delivery of your products is either the customer or someone authorised by you to accept delivery on your behalf.

  1. You must ensure that your delivery location is easily accessible by our contractor. If, in our contractor’s opinion, the delivery point is inaccessible, or for whatever reason, the delivery point is deemed unsafe, you may be required to collect your order from an alternative address.

  1. Where estimated delivery falls on a public holiday, we will organise delivery on the next working (non-holiday) day.

  1. For international orders (not within New Zealand), you are responsible for compliance with any applicable laws or payment of any taxes or duties that may be imposed by the destination country.


Property and Risk

  1. Products ordered through the Website are at our risk until delivered to you at the address provided. Once delivered, ownership and risk in the products passes from us to you.


Accuracy of Billing and Account Information

  1. We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  1. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Optional Tools

  1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

  1. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

  1. Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

  1. We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Third-Party Links and Hyper-Links

  1. Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by us. We do not monitor the content of any other websites and are not liable or responsible in relation to any content on them.

  1. You agree that you will not create a hyperlink to this Website without our express written permission. If you do create a hyperlink to this Website, you are responsible for all losses that we may suffer as a result of that link, whether direct or indirect. Linking to this Website is at your own risk.


User Comments, Feedback and Other Submissions

  1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

  1. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are erroneous, unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  1. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information and Security

  1. Your submission of personal information through the store and Website is governed by our Privacy Policy (see below). The Privacy Policy forms part of these Terms of Service.

  1. Your use of this Website is at your own risk. We remind you that the internet is not a secure environment and although all reasonable care is taken, we do not warrant or guarantee the security of information you provide to us via electronic means.

  1. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Errors, Inaccuracies and Omissions

  1. Occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or Website is inaccurate at any time without prior notice (including after you have submitted your order).

  1. To the extent permitted by law, we undertake no obligation to update, amend or clarify information in the Service or Website, including without limitation, pricing information.

  1. Except as required by law:

    1. we do not warranty, are not responsible for, information made available on this Website being accurate, complete or current or that the Website is error free or suitable for your intended use; and

    1. we do not warrant that the Website or the server that makes it available are free of viruses or other harmful components and we shall not be responsible or liable for any error in, or omission from, the information we have provided on the Website.


Prohibited Uses

  1. In addition to other prohibitions as set out in the Terms of Service, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or Website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or Website, other websites, or the Internet. We reserve the right to terminate your use of the Service or Website for violating any of the prohibited uses.


Disclaimer of Warranties and Limitation of Liability

  1. We make no representation or warranty of any kind, express or implied, as to the operation of the Website or the accuracy of information, content, materials or products included on the Website, except as otherwise provided under applicable law.

  1. Subject to any applicable statutory rights you may have under law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions are excluded to the fullest extent permitted by law. You acknowledge that you do not rely on any representation or statement made by or on behalf of any member of StarFood other than the express provisions of these Terms of Service. You must ensure that the products are not used for any purpose for which they are not suitable and you are responsible for using all necessary skill and care in handling and using the products. You expressly acknowledge and agree that StarFood does not assume any obligation or liability for any advice given, and that all such products are accepted by you entirely at your risk.

  1. Except where we specifically and expressly advise you otherwise, the products are not designed to cater for allergies or specific cultural dietary requirements. You must take care and have all responsibility for checking the ingredients in products.

  1. To the extent permitted by law:

    1. the liability of StarFood whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a product or any other breach of our obligations relating to the products hereunder shall not in any event exceed an amount equivalent to the price of the relevant product; and

    1. we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Website, or the delivery or failure to deliver any products.



  1. To the extent permitted by law, you agree to indemnify, defend and hold harmless StarFood and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Consumer Guarantees Act

  1. You acknowledge and agree that:

    1. where the products are ordered for business purposes (as the term "business" is defined in the New Zealand Consumer Guarantees Act (CGA)), the provisions of the CGA shall not apply to the sale of the products by StarFood; and

    1. nothing in these Terms is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these Terms shall be read as modified to the extent necessary to give effect to that intention.


  1. Your satisfaction is very important to us. However, due to food safety and hygiene requirements, you cannot return any items purchased through the Website. However, if the products you purchased from us are damaged, faulty or spoiled at the time of delivery, we will comply with our obligations under the CGA. If you consider the product is damaged, faulty or spoiled, you may be required (at our sole discretion) to return the product to us and/or provide us with evidence (such as photographic evidence) so that we can assess your claim.


Intellectual Property Owned by StarFood

  1. All right, title and interest in all intellectual property in all concepts, systems, written, graphic and other material relating to the Website and its contents is owned by, and shall at all times remain the exclusive property of, StarFood, its licensors and the providers of any other products and services accessible through the Website, and is protected by New Zealand and international law (where applicable).



  1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



  1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

  1. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website.

  1. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Website and Services (or any part thereof).


Force Majeure

  1. If the performance by StarFood of our obligations under these Terms of Service is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever beyond the reasonable control of StarFood) We shall be excused from such performance to the extent of such prevention.


Entire Agreement

  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

  1. These Terms of Service and any policies or operating rules posted by us on this Website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

  1. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Changes to Terms of Service

  1. You can review the most current version of the Terms of Service at any time at this page.

  1. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

  1. Questions about the Terms of Service should be sent to us at support@twnty5.com

StarFood Privacy Policy

  1. StarFood Limited (referred to in this privacy policy as “we”, “our” or “us”) is committed to safeguarding the privacy of individuals who visit the website http://www.twnty5.com (Website). We understand that personal information should be kept private.

  1. The purpose of this privacy policy (Privacy Policy) is to inform you as to what information may be collected from you, how such information will be used by us and/or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of such information, your ability to access or correct such information and the security procedures that we have implemented to protect your privacy.

  1. By using or accessing the Website and/or any of our services (whether by your mobile phone, tablet, smartphone, PC or any other means), you are deemed to have agreed to be bound by this Privacy Policy.


What personal information do we collect?

  1. We may collect personal information about you (such as your first and last name and contact details) directly from you, when you use the Website, over the phone, by letter or email.

  1. In addition, when you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website (collectively referred to as Device Information).

  1. We collect Device Information through the use of cookies and similar technologies. Please read our Cookie Policy below if you would like to know more about this.

  1. Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, or details required by other payment methods), email address, and phone number (collectively referred to as Order Information).

  1. When we talk about personal information in this Privacy Policy, this includes (but is not limited to) both Device Information and Order Information.


Why do we collect this personal information?

  1. We will only use and disclose your personal information for the purposes for which it was collected (or otherwise as required or authorised by law.) This may include using your personal information for the following purposes:

    1. to provide you with products or services and to personalise your experience when shopping on the Website;

    1. to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose);

    1. to undertake customer service activities, such as responding to any queries, comments or complaints you may have;

    1. to administer the Website services, including processing any searches or requests for information about our products or services;

    1. to improve, maintain and develop our business systems, including testing and upgrading them;

    1. to execute an agreement, such as completing transactions and administering and fulfilling your purchases of our products and services;

    1. screen our orders for potential risk or fraud;

    1. to enable us to monitor, review and improve our products and services and communicate with you about them;

    1. for our administrative purposes and internal record-keeping;

    1. to comply with relevant laws and regulations, and

    1. for any other specific purpose which we notify you of at the time your personal information is collected.

  1. From time to time, we may also contact you for market research purposes or to provide you with marketing information about new products or services or special offers and promotions. We will also allow you to opt in before receiving any unsolicited content. If you do opt in we will also give you the opportunity to opt out of receiving such direct marketing or market research content.

  1. If you do not want your personal information to be collected, please do not submit it to us. Please note that if you elect not to provide certain personal information to us, we may not be able to provide you with the services, products or information you require.


Do we share or disclose personal information?

  1. For the purposes we have described, we may disclose your personal information:

    1. to our suppliers (including service and content providers), contractors, dealers, agents, and business partners who help us administer the Website and/or deliver services and/or products to you. For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal information here:  https://www.shopify.com/legal/privacy;

    1. to our professional advisers;

    1. to anyone to whom our assets or business (or any part of it) is transferred;

    1. where you have otherwise consented; or

    1. as otherwise required or authorised by law.

  1. We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information.


Do we transfer personal information internationally?

  1. Please note that some of the persons to whom we disclose personal information may be situated outside New Zealand (the country where we are incorporated) and also outside of the country where you are located. This means that the personal information we collect may be transferred to, and stored in, a country outside of New Zealand and the country where you are located.

  1. If you are located in the European Economic Area (EEA), your personal information may be transferred outside of the EEA. Under the General Data Protection Regulation of the European Union (GDPR), the transfer of personal information to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.

  1. Where we transfer personal information outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where approved transfer mechanisms are in place to protect your personal information (e.g. to organisations in the United States under the EU-U.S. Privacy Shield framework or by entering into the European Commission’s Standard Contractual Clauses).

  1. Some of the personal information we collect is processed in New Zealand. New Zealand is recognised by the European Commission as a country that has an adequate level of data protection and we rely on this decision in transferring personal information to New Zealand.


Do we collection personal information from or about children?

  1. We do not intend to collect personal information from or about children aged under 16. We strongly recommend that parents take an active role in supervising the online activity of their children. We generally do not intend to collect personal information from and/or generally do not intentionally communicate with children. However, in case we need to communicate with a child, we will endeavour to give the parents or legal guardians a reasonable opportunity to consent before we use the personal information of the child, except where we merely answer the child’s question or service the child’s request.



How do we protect your personal information?

  1. We take reasonable measures to ensure the security of your personal information that is held by us from such risks as loss, misuse, unauthorised access, disclosure, alteration and destruction. We remind you, however, that if you send information to our Website, the Internet is not a secure environment and although all reasonable care is taken, we cannot warrant or guarantee the security of information you provide to us via electronic means.


How can you access and correct your personal information?

  1. If you identify any inaccuracy in your personal information, or you need to make a change to or would like to verify such information, please contact us so that we may update our records, or you may go online to the Website and update your own information. Our contact information is set out in paragraph 25 below.

  1. Subject to applicable law, where you request details of your personal information and the information requested is not readily retrievable, we may charge a reasonable fee for the cost of accessing or retrieving that information. We note that we are not required to provide access to information in certain situations, but if we refuse access, we will give you our reasons for doing so.


What other rights do you have?

  1. In addition to the rights to access and correct your personal information, if you are based in the European Union, you have the additional rights set out in the GDPR Additional Terms section of this Privacy Policy below.


For how long do we hold personal information?

  1. We will keep your personal information for only as long as it is necessary to achieve the purpose for which we collected it, or for the duration required for compliance with applicable law, whichever is longer.


Changes to this Privacy Policy

  1. We may modify this Privacy Policy from time to time and if we do so, we will post any updated Privacy Policy on the Website. We encourage you to check the Website periodically to ensure that you are aware of the terms of our current Privacy Policy.

  1. If you have questions or comments about this Privacy Policy, or you wish to access or make changes to your personal information, please contact our New Zealand privacy officer (for the purposes of New Zealand law) or our Data Protection Officer (for the purposes of GDPR) on support@twnty5.com



Lawful basis for processing personal information

  1. Our lawful basis for processing (as that term is defined in the GDPR) personal information that we collect, use and disclose depends on the personal information collected and the context in which we collect it.

  1. Generally, we collect personal information from you where we have your consent, where processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).

  1. Where we process personal information based on your consent, you may withdraw your consent at any time.

  1. Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.

  1. If you have any question about the legal basis on which we process personal information or need further information, please contact us at support@twnty5.com.


Your rights under the GDPR

  1. If you are located in the European Union, your rights in relation to your personal information include:

    1. right of access - if you ask us, we will confirm whether we are processing your personal information and provide you with a copy of that personal information;

    1. right to rectification - if the personal information we hold about you is inaccurate or incomplete, you have the right to have it rectified or completed. We will take reasonable steps to ensure inaccurate personal information is rectified. If we have shared your personal information with any third party, we will tell them about the rectification where possible;

    1. right to erasure – when your personal information is no longer needed for the purposes for which you provided it, we will delete it. You may request that we delete your personal information and we will do so if deletion does not contravene any applicable law. If we have shared your personal data with any third party, we will take reasonable steps to inform those third parties that they must delete your personal information;

    1. right to withdraw consent - if the basis of our processing of your personal information is consent, you can withdraw that consent at any time;

    1. right to restrict processing - you may request that we restrict or block the processing of your personal information in certain circumstances. If we have shared your personal information with any third party, we will tell them about this request where possible;

    1. right to object to processing - you may request that we stop processing your personal information at any time and we will do so to the extent required by the GDPR;

    1. rights related to automated decision-making, including profiling - you have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such automated decision-making is necessary for entering into, or the performance of, a contract with you, is authorised by applicable laws or is based on your explicit consent. We carry out automated decision-making, including profiling, as described above in the general terms section of this privacy policy;

    1. right to data portability - you may obtain your personal information from us that you have consented to give us or that is necessary to perform a contract with you. We will provide this personal information in a commonly used, machine-readable and interoperable format to enable data portability to another data controller. Where technically feasible, and at your request, we will transmit your personal information directly to another data controller; and

    1. the right to complain to a supervisory authority - you can report any concern you have about our privacy practices to your local data protection authority.

  1. Where personal information is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.

  1. If you would like to exercise any of your above rights, please contact us at support@twnty5.com. If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.


Cookie Policy


  1. We use cookies on our Website and as part of our related services, and receive information collected through cookies. This Cookie Policy explains how we use cookies and how you can opt out of cookies.

  1. By continuing to use our Website and related services, you indicate your agreement for us to use the cookies described below.

  1. We use the term cookies in this cookie policy to mean cookies or similar technologies such as web beacons, clear GIFs, and pixel tags.


What are Cookies?

  1. Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them, or by other websites that use the same cookies. This helps a website know if the browsing device has visited that or other websites before.

  1. Cookies can be used to collect information relating to your use of a website or your device, let you navigate between pages effectively, help to remember your preferences and generally improve your browsing experience. Cookies can also help ensure advertising you see online is more relevant to you and your interests.

  1. Cookies can be session or persistent cookies. Session cookies are temporary and only stay on your browser until you stop browsing. Persistent cookies stay on your device until they expire or are deleted.

  1. The cookies used on our Website may be first party cookies (i.e. set by us) or third party cookies (i.e. cookies set on our website by a person other than us). The third party companies that place cookies on our website will have their own privacy policies.


What types of cookies do we use?

  1. The types of cookies that may be used by us, and most websites, can generally be categorised as follows.


Targeting cookies

  1. Targeting cookies are used to present advertising that is relevant to you and your interests. These cookies collect information about your browsing habits e.g. the pages you have visited and the links you have followed across the internet. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies will usually be persistent but time-limited and may be placed on our Website by third party service providers or advertising partners with our permission.

  1. We may use targeting cookies for retargeting. This is a form of interest-based advertising that enables our advertising partners to build a profile of your interests and show you advertising based on your browsing activity across the internet, including to allow us to advertise to people who previously visited our Website.


Google Cookies

  1. We may use Google Analytics to collect information about visitors to our Website. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our Website. We use this information to help us manage the performance and design of our Website and to improve our Website.

  1. We may use Google Analytics Advertising Features, which may include Remarketing with Analytics, Demographic and Interests reporting in Analytics, Campaign Manager integration (formerly known as DoubleClick), Display & Video 360 integration, Google Display Network (GDN) Impression Reporting and Segments.

  1. For further information on how Google uses your personal information when you use our Website and how to opt out of Google’s use of cookies, see here. In addition to the process described in this link, you can opt out using the process described below.


How to control or opt out of cookies and targeted advertising

  1. You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our website and attempt use our services, you may not be able to access certain parts of our Website or services, and some functionalities may not work. You can find out more information about how to change your browser cookie settings at http://www.aboutcookies.org.uk.

  1. To learn more about how to control cookie settings through your browser:

    1. click here to learn more about the Private Browsing setting and managing cookie settings in Firefox;

    1. click here to learn more about Incognito and managing cookie settings in Chrome;

    1. click here to learn more about InPrivate and managing cookie settings in Internet Explorer;

    1. click here to learn more about Private Browsing and managing cookie settings in Safari.

  1. You may opt out of, and learn more about, targeted advertising at http://www.youronlinechoices.eu/.

  1. Please note that opting out of interest-based advertising does not mean you will no longer be served advertising. You will continue to receive generic ads.


Third party website cookies

  1. If you follow a link on our Website to another website, the owner of that website will have its own cookies. We suggest you review that website’s cookie policy before you visit that website.

These Policies were last revised on 24 January 2019.



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